Incidents

A notification opens an incident. Escalation is a separate rule for the same source: it runs only when that incident is still unacknowledged. Acknowledgement stops the next levels.

Organization Days

Escalation rule

Name Source rule Level After, seconds

Sender for this organization

Uses the server mail settings. Only the name and address change.

From name From address

Uncertain deliveries

Delivered keeps the quota and does not send again. Not delivered releases the quota so a later attempt can send. A conflict means another operator already decided.

Updated	Channel	Recipient	Attempts	Holds	Reference

Opened	Title	Source rule	Status	Level	Reaction, s	After ack, s	Total, s